Shipping policy

Crest Athletics — Shipping Policy
Last Updated: August 20, 2026 ---
How Fulfillment Works
Every Crest Athletics product is made to order. When you place an order, it's sent to our print-on-demand fulfillment partner (Tapstitch), who produces your item specifically for you and ships it directly to your address. We don't hold inventory — your order is manufactured after you place it. ---
Production Time
- Production (printing + packaging): estimated 5–8 business days before your order ships
- Actual production time may vary during high-volume periods (holidays, launches, promotions)
- Business days exclude weekends and holidays
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Shipping Times
Delivery time is added on top of production time and varies by destination and carrier: United States • Estimated Delivery (after production): 3–7 business days Canada • Estimated Delivery (after production): 5–12 business days International • Estimated Delivery (after production): 7–20 business days These are estimates, not guarantees. Actual delivery depends on your location, the carrier, and customs processing. ---
Shipping Costs
Shipping costs are calculated at checkout based on:
- Your location
- The items in your order
- The shipping method selected
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Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. You can use this to monitor your package's progress. Tracking updates may take 24–48 hours to appear after your order is shipped. ---
Shipping Delays
We are not responsible for delays caused by:
- Carrier disruptions — weather, strikes, service errors, or operational issues
- Customs processing — international orders may be held for inspection
- Incorrect or incomplete addresses — please double-check your shipping address at checkout (1/3)
- Peak periods — holiday and promotional surges can extend production and transit times
If your package is significantly delayed, contact us and we'll help investigate with the carrier. ---
Incorrect Shipping Address
Please verify your shipping address carefully at checkout. If you realize you've entered an incorrect address:
1. Contact us immediately at crestathleticssupport@gmail.com with your order number and correct address
2. We'll attempt to update it before production/shipping — but cannot guarantee changes after an order is in production
Orders that cannot be delivered due to an incorrect or incomplete address are not eligible for refund (see our Return Policy). ---
Lost, Stolen, or Misdelivered Packages
- Lost in transit: If tracking shows no movement for an extended period, contact us — we'll work with the carrier to locate it.
- Marked "delivered" but not received: Check with neighbors, building management, and secure package areas first; wait 24–48 hours. If still missing, you are responsible for filing a claim directly with the carrier. We'll assist where possible but cannot guarantee replacement or refund for packages the carrier confirms as delivered.
- Stolen after delivery: We are not responsible for packages stolen after confirmed delivery. Consider shipping to a secure location.
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International Orders & Customs
For orders shipped outside the United States:
- Customs duties, import taxes, and fees are the customer's responsibility and are not included in the item or shipping price
- We cannot predict or control these charges — they vary by country
- Refused or abandoned packages due to customs charges will not be refunded
- Customs delays are outside our control and may extend delivery time
- Some countries restrict certain products — it is your responsibility to ensure the item can be legally imported to your destination
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Risk of Loss
(2/3)
Once a package is handed off to the carrier, risk of loss and title pass to you. We're not responsible for what happens to a package after the carrier takes possession of it. ---
Questions About Your Order?
For anything shipping-related — updates, delays, address changes, or tracking issues — contact us: Email: crestathleticssupport@gmail.com --- © 2026 Crest Athletics. All rights reserved.