Refund policy

  1. Crest Athletics — Return Policy

    Last Updated: August 20, 2026 ---

    Overview

    All Crest Athletics products are made to order specifically for you through our print-on-demand fulfillment partner. Because each item is custom-produced, we do not accept returns or exchanges for reasons like size, fit, or change of mind. However, we stand behind our products. If something arrives wrong, we'll make it right. ---

    When You Can Return or Exchange

    You are eligible for a replacement or refund if your item:
    • Arrives defective — misprints, holes, stains, loose seams, or other manufacturing flaws
    • Arrives damaged — damage that occurred during production or shipping
    • Is incorrect — wrong item, wrong size, wrong design, or wrong color compared to what you ordered
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    When Returns Are Not Accepted

    We do not accept returns or issue refunds for:
    • Change of mind, wrong size ordered, or "didn't like the fit"
    • Items refused or abandoned by the recipient
    • Orders that could not be delivered due to incorrect or incomplete shipping information provided at checkout
    • Items seized, held, or destroyed by customs or other governmental authorities
    • Packages marked as "delivered" by the carrier that the recipient claims not to have received (see Carrier Issues below)
    • Minor variations in color or print placement that fall within industry-standard production tolerances
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    How to Submit a Claim

    If you believe your item qualifies, follow these steps within 30 days of delivery:
    1. Email us at crestathleticssupport@gmail.com
    2. Include your order number (found in your order confirmation email)
    3. Describe the issue — what's wrong with the item (1/3)

    1. Attach clear photos showing the defect, damage, or incorrect item. Photos of the entire item plus close-ups of the issue are helpful.
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    What Happens Next

    Once we receive your claim:
    1. We'll review it — typically within 2–3 business days
    2. If approved, we'll notify you by email with one of the following resolutions:
      • Reprint & reship — a replacement item will be produced and shipped at no charge to you
      • Full refund — refunded to your original payment method
    The resolution is at our discretion and depends on the nature of the issue and product availability. ---

    Refund Timeline

    If a refund is issued:
    • Refunds are processed back to the original payment method used at checkout
    • It may take 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer
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    Carrier Issues

    Lost packages: If your tracking shows no movement for an extended period, contact us. We'll work with the carrier to investigate. Packages marked "delivered" but not received: Sometimes carriers mark packages as delivered before they actually arrive, or packages are misdelivered. In these cases:
    • Check with neighbors, building management, and any secure package areas
    • Wait 24–48 hours — packages often appear within that window
    • If still missing, you are responsible for filing a claim directly with the carrier. We'll assist where we can but cannot guarantee replacement or refund for packages the carrier confirms as delivered.
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    International Orders

    For customers outside the United States:
    • You are responsible for all customs duties, import taxes, and fees imposed by your country
    • If a package is refused or abandoned due to customs charges, no refund will be issued
    • Customs processing may delay delivery — we cannot control or predict these delays
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    Questions?

    (2/3)

  3. If you're unsure whether your item qualifies, reach out. We'd rather answer a question upfront than leave you stuck. Email: crestathleticssupport@gmail.com --- © 2026 Crest Athletics. All rights reserved