Privacy policy

  1. CREST ATHLETICS — PRIVACY POLICY

    Last Updated: August 20, 2026 ---
    1. Introduction
    Crest Athletics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ("Site") or make a purchase. By using the Site, you agree to the practices described in this policy. ---
    1. Information We Collect

    Information You Provide Directly

    When you make a purchase, sign up for marketing emails, or contact us, we may collect: (5/10)

    • Contact information: name, email address, shipping address, billing address
    • Order information: products purchased, order value, payment method (but NOT full payment details — see Section 3)
    • Communications: any information you provide when contacting customer support or filling out forms on the Site

    Information Collected Automatically

    When you visit the Site, certain information is collected automatically:
    • Device and browser data: IP address, browser type, operating system, device type
    • Usage data: pages visited, time spent on pages, referring URLs, click patterns
    • Cookies and similar technologies: see Section 7 below
    ---
    1. Payment Information
    We do not store or have direct access to your full credit card or payment account details. All payments are processed securely through Shopify Payments, Shop Pay, Apple Pay, Google Pay, and other payment processors integrated with our platform. These processors collect and handle your payment information according to their own privacy policies. ---
    1. How We Use Your Information
    We use the information we collect for the following purposes: Order fulfillment • Example: Processing your order, arranging shipping through our print-on-demand partner, sending order confirmations and tracking updates Customer support • Example: Responding to inquiries, processing returns or defect claims Marketing (with consent) • Example: Sending promotional emails about new products, sales, or offers — only if you've opted in Site improvement • Example: Analyzing traffic and usage patterns to improve the shopping experience Legal compliance • Example: Complying with applicable laws, responding to lawful requests, protecting our rights Fraud prevention • Example: Detecting and preventing fraudulent transactions ---
    1. How We Share Your Information
    (6/10)

  3. We do not sell, rent, or trade your personal information. We share information only as necessary to operate our business: Shopify • What We Share: Order details, contact info, browsing data • Why: To power the Site and process orders Tapstitch • What We Share: Name, shipping address, order items • Why: To fulfill and ship your order Shipping carriers • What We Share: Name, shipping address • Why: To deliver your package Payment processors • What We Share: Transaction amount, payment method type • Why: To process your payment Service providers • What We Share: Email address, browsing data • Why: To send marketing emails and analyze Site traffic All third parties are contractually obligated to use your information only for the specific purpose we've engaged them for, and to protect it in accordance with applicable law. We may also disclose information if required by law (e.g., subpoena, court order) or to protect our rights, property, or safety. ---
    1. Marketing Emails
    If you opt in to receive marketing communications from us, we may send you emails about new products, promotions, and other updates.
    • Opting in: You may sign up through our Site, at checkout, or via other subscription forms.
    • Opting out: Every marketing email includes an unsubscribe link at the bottom. You can also contact us at crestathleticssupport@gmail.com to be removed. Opt-out requests are processed promptly — please allow up to 10 business days.
    • Transactional emails: Even if you unsubscribe from marketing, you will still receive order-related emails (confirmations, shipping updates, etc.) — these are necessary to fulfill your order.
    ---
    1. Cookies & Tracking Technologies
    Our Site uses cookies and similar technologies to function properly and improve your experience: Essential • Purpose: Required for the Site to work — e.g., keeping items in your cart, processing checkout Functional (7/10)

  4. • Purpose: Remember preferences and enhance functionality Analytics • Purpose: Understand how visitors use the Site (e.g., which pages are popular, where visitors come from) Marketing • Purpose: Track the effectiveness of our advertising across other platforms Your choices:
    • Most browsers allow you to block or delete cookies in settings
    • You can opt out of interest-based advertising through the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA)
    • Disabling cookies may affect Site functionality (e.g., the shopping cart may not work properly)
    Our Site currently does not respond to "Do Not Track" signals from browsers. ---
    1. Data Retention
    We retain your information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law:
    • Order information: Retained for accounting, tax, and legal compliance purposes (typically 7 years for tax records)
    • Marketing email list: Retained until you unsubscribe
    • Customer support communications: Retained as needed to resolve inquiries and maintain records
    When information is no longer needed, we securely delete or anonymize it. ---
    1. Your Rights
    Depending on your location, you may have certain rights regarding your personal information: Access • Description: Request a copy of the personal information we hold about you Correction • Description: Ask us to correct inaccurate or incomplete information Deletion • Description: Request that we delete your personal information, subject to legal retention requirements Opt-out of sale/sharing • Description: We do not sell your data, but you may still request confirmation Marketing opt-out • Description: Unsubscribe from marketing emails at any time (see Section 6) (8/10)
    1. To exercise any of these rights, contact us at crestathleticssupport@gmail.com. We will respond within the timeframes required by applicable law and may need to verify your identity before processing your request. California Residents: Under the California Consumer Privacy Act (CCPA), California residents have additional rights. Crest Athletics does not meet the thresholds that trigger full CCPA obligations, but we honor data access and deletion requests for all customers regardless of location. EU/EEA Residents: Under the GDPR, if you are located in the EU/EEA, our legal basis for processing your information includes: performance of a contract (order fulfillment), legitimate interests (Site improvement, fraud prevention), and consent (marketing emails). You have the right to lodge a complaint with your local data protection authority. ---
      1. Children's Privacy
      Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly. If you believe a child under 13 has provided us with information, please contact us. ---
      1. International Data Transfers
      Crest Athletics is based in the United States. If you access the Site from outside the United States, your information will be transferred to, stored, and processed in the United States or other countries where our service providers operate. Data protection laws in these countries may differ from those in your country of residence. By using the Site, you consent to such transfers. For order fulfillment, your name and shipping address are shared with our print-on-demand partner (Tapstitch), which may operate fulfillment centers in multiple countries. This sharing is necessary to fulfill your order. ---
      1. Third-Party Links
      (9/10)

    2. Our Site may contain links to third-party websites or services (social media platforms, payment processors, etc.). This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you interact with. ---
      1. Security
      We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us immediately. ---
      1. Changes to This Privacy Policy
      We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the "Last Updated" date. For material changes, we will provide additional notice — such as a banner on the Site or an email notification. We encourage you to review this policy periodically. ---
      1. Contact Us
      For questions about this Privacy Policy, or to exercise your data rights: Email: crestathleticssupport@gmail.com --- © 2026 Crest Athletics. All rights reserved. ---